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Shipping & Returns

*UPDATE JANUARY 2021 CLICK AND COLLECT CURRENTLY UNAVAILBLE*

I am not currently offering click and collect during lockdown, please check the stockists page to see if any retailers local to you are doing click and collect. I am shipping via Royal Mail as usual. 

BACK ORDERS

Sometimes charts are unavailable because I am reprinting them, sometimes other products are unavailable because they are on order from suppliers. When this happens my website will notify you on the shop product page the likely date of shipping before you place your order, and your order confirmation email will show the product as a ‘back-order’. Any order which includes a backordered product will ship all products ordered together when the backordered product is in stock. 

SHIPPING & RETURNS

I offer reliable, secure and fully tracked shipping via Royal Mail throughout the United Kingdom and to most international locations. Tide charts are rolled and securely packed in a poster tube, which is a minimum of a Royal Mail medium parcel size

UK Shipping Options:

Royal Mail Tracked 48 medium parcel – £4.40Royal Mail aims to deliver within 2-3 working days. Includes fully tracked delivery (you will receive a Royal Mail tracking number upon dispatch), insurance for up to £100, SMS and E-Mail notifications.  

Royal Mail Tracked 24 medium parcel – £5.95Royal Mail delivers within 1-2 working days. Includes fully tracked delivery (you will receive a Royal Mail tracking number upon dispatch), insurance for up to £100, SMS and E-Mail notifications.

Royal Mail Special Delivery medium parcel – £7.95 – guaranteed delivery within 1-2 working days. This is now only offered a week or two before Christmas. Includes fully tracked delivery (you will receive a Royal Mail tracking number upon dispatch), insurance for up to £750, SMS and E-Mail notifications.

Local click and collect from BN3 1EH is sometimes available on request, only at times when I am not too busy! 🙂 Please email hello@sharonlee.uk to request. I will send collection address by email once your order is placed. Your order will normally be ready to collect same-day and you can collect 12pm-4pm on weekdays. If you are unable to collect your order within 14 days  it will have to be cancelled.

Dispatch:

If you order on a weekday, I aim to dispatch the next business day.  If the order is early enough in the day, I may be able to dispatch same day. 

If you order on a Friday, Saturday or Sunday I aim to dispatch on Monday (excluding Bank Holidays).

If you place your order with Tracked 24 or Special Delivery I will pack your order as a priority to ensure it is dispatched same day (if possible) or next working day at the latest.  If you order Tracked 48 your order will be packed in the order it is received.

International Shipping:

I am now very pleased to offer international shipping via Royal Mail International Tracked* please read the terms and conditions below. 

Process to order internationally:

Please contact me at hello@sharonlee.uk with details of what you wish to purchase and I will send a PayPal payment request to your email address for the order plus the appropriate shipping rate. As a rough guide only, international shipping costs are estimated as follows:

Europe:

1 Chart Only – £11.50

1 Chart & Hanger – £13.50

2 Charts & 2 Hangers – £15.50

World Zone 1 (Canada, South America, Africa, and South Asia – See RoyalMail.com for zone details)

1 Chart Only – £11.75

1 Chart & Hanger – £15.50

2 Charts & 2 Hangers – £20.50

World Zone 2 (Australia, New Zealand, Singapore – See RoyalMail.com for zone details)

1 Chart Only – £11.75

1 Chart & Hanger – £17.00

2 Charts & 2 Hangers – £23.00

World Zone 3 (USA – See RoyalMail.com for zone details)

1 Chart Only – £12.00

1 Chart & Hanger – £16.50

2 Charts & 2 Hangers – £22.00

**Not to be confused with International Tracked and Signed. No signature will be required.

International Delivery Terms and Conditions:

The customer placing the order is responsible for any tax, VAT or customs charges that may be incurred via international shipping. I will complete the appropriate customs declaration form.  (sharonlee.uk/Beachofbrighton.com) is not responsible for any additional tax or customs charge you may incur when receiving your international delivery.  

Returns / Refunds:

If for any reason you decide you would rather not keep the product I will offer a full refund if you contact us within 14 days of receipt of your product.  Your refund will be processed upon receiving the undamaged and resaleable product back.  You are responsible for return shipping (for UK shipping I recommend Royal Mail 2nd class at £5.05 for a medium parcel), but I will refund outbound shipping.

If any of my products arrive damaged or defective, please take a picture of the damaged / defective product and get in touch with me at hello@sharonlee.uk and I will get things sorted as quickly as possible.

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